Member Spotlight- The Citizens State Bank
For more than a century, The Citizens State Bank has built its reputation on trust, service, and deep community roots. Chartered in 1904 in Moundridge, the bank now serves customers across Central Kansas with locations in McPherson, Goessel, Hesston, Canton, and Newton. Offering a full range of deposit and loan products, the institution combines longstanding tradition with modern financial services. As Market President Chad Gilbert explained, “120 years Citizens State Bank has been serving our customers, helping them achieve their financial goals, developing relationships, and taking care of the most coveted item in the world, the US dollar.” Alongside its core banking services, the bank also supports customers through in-house affiliates, expanding its reach into insurance, wealth management, and retirement planning.
Innovation and accessibility remain central to the bank’s operations. Lorenzo Alderson, Vice President of Operations, highlighted the bank’s commitment to digital convenience and business support, noting, “I oversee our online banking, website, mobile banking, call team, as well as our business services.” He emphasized that businesses benefit from tools such as free online banking with transaction tracking, bill pay, and mobile deposits, as well as more advanced platforms that provide greater control through administrative access. At the same time, the bank continues to prioritize security. Operations Support Manager Amy Rush underscored the importance of fraud prevention, explaining that businesses must develop procedures tailored to their needs. She added that enhanced monitoring is on the horizon, stating that AI-driven systems are being developed because it wouldn’t be possible to look at each of the entries, such as ACHs, without having the assistance of the computer.
Despite its growth and modernization, The Citizens State Bank remains grounded in its people-first philosophy. Gilbert was quick to credit the bank’s longevity to its employees, saying, “I’ve got to say this hands down, our greatest asset in this bank is our staff…we wouldn’t be here today, serving for 121 years, if it wasn’t for them.” From personal banking services like checking accounts, CDs, and safe deposit boxes to business solutions including loans, ACH services, and lines of credit, the bank continues to meet a wide range of customer needs. Family-owned since its founding, The Citizens State Bank blends personalized service with evolving technology, ensuring it remains a trusted financial partner for generations to come. To learn more about all of the services that The Citizens State Bank offers visit their website. To see photos from Chamber Connections hosted by The Citizens State Bank go here.